These Terms and Conditions of Sale (together with any relevant documents referred to in them, including the Privacy Policy and Returns, Shipping & Warranty Policy on our website or at our store) set out the terms on which we supply any product (“Product”) listed on our website www.willowforrest.com (“Site”) and at our store (“Store”) to you.
Each time you purchase Products at Willow Forrest (“WF”) you will be required to complete payment into Charmin Pty Ltd. business account by using cash, bank transfer or credit card. Upon payment you are accepting these terms and conditions of sale and, if relevant, any product specific terms. Any terms which you seek to impose in respect of your purchase of WF Products will not form part of any contract between us. Please read these terms and conditions carefully before ordering any of the WF Products. If you have any queries on these terms, please contact us before placing any order.
From time to time, product specific terms may apply in addition to or replace these terms in respect of certain products available. For example, additional terms such as territorial restrictions may apply to certain products. These product specific terms will be clearly indicated and featured on the Site, at the Store and/or as attached note to Product in the order process.
As a user of these Site and Store, potential purchaser of WF Product (referred to as “you/your”), you acknowledge that any use of this Site and/or Store, ordering at is subject to our terms and conditions below. In addition, you will find other useful information within our site and at our store.
We recommend you review these terms and conditions each time you purchase Products and print a copy of these terms and conditions for your future reference.
The Site is operated by Charmin Pty Ltd (referred to as “Charmin/we/our/us/I“). We are registered in Australia under the ABN 12 165 608 391
1. General Terms & Conditions
1.1. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the Site and at the Store and it is your responsibility to read the terms and conditions on each occasion you use the Site and visit the Store. Your continued use of the Site and visit to the Store shall signify your acceptance to be bound by the latest terms and conditions. (It should be done with notice to users. Consider specifying how users will be informed of changes, such as through email notifications or a notice on the website.)
1.2. The information on this Site and at the Store does not constitute a binding offer to sell products described on the Site and/or at the Store or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order acceptance. (Consumer should be informed clearly about the acceptance or rejection of their orders, and any payment already made should be promptly refunded if an order is declined.)
1.3. You may not purchase any item from this Site and/or at the Store for the purpose of resale by you or any other person.
1.4. To order Products at the Store, you will be required to make payment into Charmin Pty Ltd account. All personal details and information are exclusive to you and will be always treated as strictly confidential. In the event you have any concerns regarding your personal information, or you become aware of any misuse then you must inform us immediately. (see Contact Us for more information and full contact details).
2. Ordering Terms & Conditions
2.1. All orders that you place on the Site or/and at the Store will be subject to acceptance in accordance with these terms and conditions.
2.2. The ‘confirmation’ stage sets out the final details of your order. Following this, we will inform you by email for online orders or/and in person at the store an order acknowledgement detailing the Products you have ordered. Please note that this step is an order acceptance from Charmin Pty Ltd., after which we will be unable to cancel the order.
2.3. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by email for online orders and/or in person at the Store that confirms acceptance of the order. The contract between us (“Contract”) will only be formed when we confirm by email and/or in person.
2.4. The Contract will relate only to those Products for which we have accepted by email and/or in person. We will not be obliged to supply any other Products which may have been part of your order unless these Products are clearly listed on an Order Acceptance from us.
2.5. If we are unable to supply you with a Product, for example because we believe that we are unable or unwilling to manufacture it, we will inform you of this in person or by email and other means of contact, and we will not process your order.
2.6. All Product sizes and measurements are approximate, but we do try to make sure that they are as accurate as possible.
2.7. Price and Payment
2.7.1. We accept payment via Cash, Credit Card, and Bank Transfer where monies are deposited into Charmin Pty Ltd. account.
2.7.2. Payment into our account is required at time of ordering. In the event that we are unable to supply the Products, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the Product under these circumstances.
2.7.3. The price you pay is the price displayed on the Site and at the Store, at the time we receive your order except in cases of obvious error. While we try and ensure that all prices on the Site and at the Store are accurate, errors may occur. If we discover an error in the price of the Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We are under no obligation to provide the Products to you at an incorrect price, even after we have accepted the order, if the pricing error is obvious and unmistakable.
2.7.4. Prices are liable to change at any time but, subject to clause 3.2, changes will not affect orders in respect of which we have already sent you an order acceptance.
3. Delivery Terms & Conditions
3.1. Estimated timescales for production and also delivery is indicated on the Site or can be explained at the Store. We make every effort to deliver the Product within the estimated timescale, however delays are occasionally inevitable due to unforeseen factors. Subject to clause 6, Charmin Pty Ltd. shall be under no liability for any delay or failure to deliver the Products within estimated timescales. (It is important to note that consumer guarantees under Australian law include the right to receive goods within a reasonable time. Any unreasonable delays may lead to a breach of consumer law.)
3.2. Delivery will be completed when we deliver the Products to the address you gave us. The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.
4. Returns Terms & Conditions
4.1. Non-receipt of Product: if you do not receive your product(s) ordered by you within 10 days of the date on which they were dispatched to you, please contact us at: charminhair@gmail.com
4.2. Return of goods: Due to the unique nature of our product(s) we cannot accept cancellation or return after the order has been accepted. However, if a return is agreed upon with Charmin Pty Ltd., there will be a 15% restocking fee of the total amount paid and postage at your expense. Please be aware that if product(s) have been used, we cannot provide a refund. (Remember Australian consumer law grants consumers the right to return faulty products regardless of whether they have been used.)
Hair products utilise colour chart / colour swatches along with photos which may vary slightly from actual colours. Due to the digitizing process and screen monitor displays the actual colour may differ slightly. Return of products due to these slight inconsistencies will also result in a 15% restocking fee of the total amount paid and postage at your expense.
4.3. Faulty/Defective Goods: We take great care in the dispatch and packaging of our product(s). In the unlikely event it/they arrive(s) in disrepair, be faulty or deemed not to have been produced in line with the agreed brief or specifications, or if you have received an incorrect product(s) please contact us at: charminhair@gmail.com.
If you notify us you have received a faulty product(s), we will ask you to return the product(s) to us and once, acting reasonably, we have examined the product(s) and confirmed it is a faulty product(s), we reserve the right to replace the product(s) and refund your postage for return. (Please note that consumers’ statutory rights are not affected by your policy.)
To accept returns due to faulty manufacturing we require all packaging materials and tags to be still attached. You must inform us of your intent to return your product(s) within 7 working days after taking delivery.
4.4. Electrical Items & Hair Care Accessories: Electrical items will only be exchanged or repaired as per the manufacturer’s warranty. If you have opened and used any of your hair care product(s) we are unable to accept returns
4.5. Return Time/Delivery/Packaging: You need to return the item within 7 days of taking delivery. Products not returned within this time period, or without the tags attached and the original packaging materials, may be rejected and sent back to you at your expense. We also reserve the right to reject a return if the item presents signs of wear – relatively easy to detect. (It should also reflect the rights consumers have under Australian consumer law.)
4.6. Return Costs: All shipping costs involved in a return are your responsibility, unless we deem a fault or defect, upon which we will reimburse return costs, all returns (except faulty products) incur a 15% restocking fee.
A replacement or refund will occur after we receive the product(s) and approve either the sending of a replacement or a refund.
4.7. Special Order Returns: A minimum deposit of 50% is required for all special orders. The value of the 50% deposit is non-refundable. Special orders cannot be cancelled once order has been placed with wholesaler. If a special order is cancelled by the client, all deposits paid will be forfeited. The above terms also apply to all in-store purchases.
5. Intellectual Property Terms & Conditions
5.1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of the Site and/or visit to the Store shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
5.2. You acknowledge and agree that the material and content contained within the Site and/or at the Store is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this Site and/or visit to the Store. You further acknowledge that any other use of the material and content of the Site and/or at the Store is strictly prohibited, and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
6. Liability Terms & Conditions
6.1. Subject to Clause 6.3 below, we will use reasonable endeavours to verify the accuracy of any information on the Site and/or at the Store but we make no representation or warranty regarding the contents or availability of the Site and/or at the Store, or that it will be timely or error-free, that defects will be corrected, or that the Site is free of viruses or bugs and Charmin Pty Ltd. accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the Site and/or at the Store.
6.2. This clause sets out our entire financial liability to you in respect of:
6.2.1. any breach of contract; and
6.2.2. any representation, statement or tortious act or omission (including negligence) arising under or in connection with our Contract.
6.3. Nothing in this agreement shall limit or exclude our liability for:
6.3.1. death or personal injury resulting from negligence; or
6.3.2. fraud or fraudulent misrepresentation; or
6.3.3. any other liability which may not be lawfully excluded.
6.4. Without prejudice to clause 6.3, we shall not be liable to you, whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any:
6.4.1. loss of income or revenue;
6.4.2. loss of profits or contracts;
6.4.3. loss of opportunity
6.4.4. loss of goodwill;
6.4.5. loss of business;
6.4.6. loss of anticipated savings; or
6.4.7. indirect or consequential loss of any kind; However, arising and whether caused by tort (including negligence), breach of contract or otherwise.
6.5. Subject to clause 6.3 and 6.4, Charmin Pty Ltd. aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the Product(s) you purchased.
6.6. Product warranty and liability (Should make it clear that these warranties are in addition to the consumers’ statutory rights under Australian consumer law.)
6.6.1. After manufacture is complete, we will send an email confirmation of the Product completion. The Product will be shipped or handed over to you at this point.
6.6.2. We warrant that all Products on delivery shall be of satisfactory quality and be reasonably fit for any purpose for which they are commonly supplied and that all Services shall be carried out with reasonable skill and care.
6.6.3. If we become liable to you for a breach of any of the conditions and warranties implied in these Terms and Conditions of Sale for the supply of the Product, our liability (if any) to indemnify you, at our option, to:
6.6.3.1. the replacement of the Product or the supply of equivalent products;
6.6.3.2. the repair of the Product;
6.6.3.3. the payment of the costs of replacing the Product or of acquiring the equivalent products; or
6.6.3.4. the payment of the cost of having the Product repaired.
6.7. This clause 6 does not affect your statutory rights as a consumer.
7. Miscellaneous Provisions Terms & Conditions
7.1. The Contract between us shall be governed by Australian consumer protection laws.
7.2. We have selected our materials to create the Products on the basis that they will be used for domestic use only. If you are planning to use the Products for business purposes, please make sure that you are covered by the appropriate insurance. Where you decide to use the Products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.
7.3. Charmin Pty Ltd. shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
7.4. To provide increased value to our customers, we may provide links to other sites for you to access at your sole discretion. You acknowledge and agree that we are not responsible for the availability of such external sites, the content of those sites or for any use you may make of them.
7.5. You may not assign, sub-contract or transfer any of your rights or obligations under these terms and conditions or any related order for Products to any third party unless agreed upon beforehand in writing by Charmin Pty Ltd. We may transfer, assign, or sub-contract the benefit of the whole or part of any of our rights or obligations under these terms and conditions to any third party.
7.6. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other clauses of these terms and conditions shall not be affected.
7.7. These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the Contracts (Rights of Third Parties) to them.
7.8. No delay or failure by Charmin Pty Ltd. to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Charmin Pty Ltd.
7.9. These terms and conditions including the documents referred to in them supersede all prior representations understandings and agreements between you and Charmin Pty Ltd. relating to the use of the Site (including the order of Products) and/or visit to the Store and sets forth the entire agreement and understanding between you and Charmin Pty Ltd. for your use of the Site and/or visit to the Store.
7.10. When using the Site and/or visiting the Store, you accept that communication with us will be mainly electronic and/or by mobile. We will contact you by email and/or by mobile or provide you with information by posting notices on the Site and/or at the Store. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
7.11. All notices given by you to us must be sent to Charmin Pty Ltd. at charminhair@gmail.com. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause 7.10 above. Notice will be deemed received and properly served immediately when posted on our Site and/or at the Store, twenty-four hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
WILLOW FORREST website is operated by:
Charmin Pty Ltd.
Registered in Australia under the ABN 12 165 608 391
We recommend you print out a copy of these terms and conditions for future reference.
If you have any questions regarding the WILLOW FORREST website, please feel welcome to contact us through the contact page on our website or by email at charminhair@gmail.com for more information.
